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Date: May 19, 2011
Time: 5:30 PM - 7:00 PM
Registration at 5:30 PM, program at 6:00 PM
Speaker(s):
Sholom Glouberman, PhD
Location: The New York Academy of Medicine, 1216 Fifth Avenue at 103rd Street, New York, NY 10029
After a serious operation, Sholom Glouberman struggled with being a patient and then joined some others to pursue an examination of the patient experience. They identified some of its common elements that were worth pursuing and began to organize themselves to see how changes and improvements might occur. He will speak about his experience and the gradual evolution of the Patients’ Association of Canada.
There are oft-repeated tales of the dramatic changes in perspective when anyone becomes a hospitalized patient with a serious condition. There is the shock of suddenly being dependent on the system and vulnerable to it, the feelings of being left out of deliberations, the sense that others avoid direct discussion with you, and so on. These feelings are often even stronger when a health care insider becomes seriously ill. Doctors, nurses and health managers are often thought to be the most paranoid patients. But what is the patient perspective? Can and should the experience of being a patient be changed? Can it be improved? What would that mean?
About the Speaker(s)
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Sholom Glouberman is Philosopher in Residence at the Kunin Lunenfeld Applied Research Unit of Baycrest Centre for Geriatric Care, Adjunct Professor at the Universities of Toronto and McGill, Director of the International Masters Program for Health Leadership (IMHL) at McGill and founding President of the Patients’ Association of Canada. He gained much of his interest in the health field in the trenches at the Royal Victoria Hospital in Montreal and the King’s Fund in London England. He has been an advisor to senior management and clinicians at major teaching hospitals in Canada and the UK including among others the McGill University Health Centre, the Oxford Radcliffe NHS Trust and many others across Canada, the UK and Europe. He has designed and directed innovative management programs at the King’s Fund in England and at McGill University in Montreal.
He has a BA from McGill and a PhD in Philosophy from Cornell University. For the past 25 years he has applied philosophical methods and conceptual analysis to organizations and systems. He has focused increasingly on the area of health as the single most challenging and little-charted frontier.
Sholom Glouberman has spoken widely in England, France, Germany, Holland and Spain in Europe, throughout North America and in Australia. His publications are in the areas of complex health systems, health in cities, health care reform and reconnecting to care. He is currently hard at work on the nature of the patient experience in health care systems. His web site is www.healthandeverthing.org where much of his writing and many presentations are available.
Books:
2010 My Operation; in process of publication (with Westwood Agency)
2001 Towards a New Perspective on Health Policy. Ottawa, Canadian Policy Research Networks
1994 Beyond Restructuring. London, King Edwards Hospital Fund For London
1991 Keepers: Tales From Total Institutions. London, King Edwards Hospital Fund For London
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