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The Role of Patient Satisfaction: What Does it Mean for Health Care?

Date: October 1, 2012
Time: 5:30 PM - 7:30 PM

Reception: 5:30 pm – 6:00 pm; Presentations: 6:00 pm – 7:30 pm


Brian K. Regan, MD; Linda Farber Post, JD, MA, BSN; Alice Herb, JD, LL.M (Moderator)

Location: The New York Academy of Medicine, 1216 Fifth Avenue at 103rd Street, New York, NY 10029

This program will explore the role of patient satisfaction in healthcare, including what it means, how it is measured, and whether there is consensus about how it is achieved and defined. Panelists will consider the current and future implications of an increased emphasis on patient satisfaction, including whether it has the potential to fundamentally change the goals and incentives of healthcare delivery.

About the Speaker(s)

Brian K. Regan, PhD is the Vice-President of Quality and Patient Safety for New York Presbyterian Hospital and Healthcare System.

Dr. Regan oversees NYP’s quality performance improvement and patient safety functions and is responsible for Joint Commission preparation and regulatory compliance.

Prior to being named VP, QPS, Brian Regan was Director of Clinical Affairs for the New York-Presbyterian Healthcare System and Director of Quality & Patient Safety, External Alliances, for New York-Presbyterian Hospital. Dr. Regan joined New York-Presbyterian as Director, Administration, in April, 2003. In this role, Dr. Regan was a leader for system development and management. Responsibilities included the promulgation and implementation of member performance standards for clinical operations and the facilitation of linkages for patient safety improvements, as well as administrative and operational efficiencies. Dr Regan's research interests include system-wide approaches to quality and safety improvements.

Dr. Regan received his Master of Art degree with distinction from Hofstra University, and went on to receive his PhD degree with distinction in Psychology, Applied Research also from Hofstra University.

Linda Farber Post, JD, MA, BSN is the Director of Bioethics at the Hackensack University Medical Center

As Director since 2007 Ms. Post provides an in-house resource to assist in the identification, assessment and resolution of ethical issues that arise in the medical center. In this capacity, she coordinates the clinical ethics consultation service, responding to requests for and conducting consultations on ethical issues in the clinical setting; develops and implements ethics teaching programs for residents and medical students; conducts regular ethics grand rounds and case conferences for clinical departments; conducts in-service presentations for nursing and other clinical staff; collaborates with the Biomedical Ethics Committee on educational programs, policy review and program development; and collaborates with clinical and administrative departments on institutional policies and procedures that raise ethical issues.

For almost nine years, Ms. Post was a full-time member of the Division of Bioethics at Montefiore Medical Center and an Assistant Professor of Bioethics at Albert Einstein College of Medicine. In those capacities, she consulted in the medical center on clinical cases that raised difficult ethical questions, conducted teaching sessions in bioethics for medical students, and grand rounds for clinical staff, advised on the development of institutional policies and procedures, and developed and conducted research on bioethical issues. She also administered and was a core faculty member in the Certificate Program in Bioethics and Medical Humanities, a post-graduate program conducted jointly by Montefiore Medical Center/Albert Einstein College of Medicine and New York University Division of Nursing.

Ms. Post received her BSN from Skidmore College, her MA in psychiatric nursing and education from New York University, and her JD from the Benjamin N. Cardozo School of Law.

Alice Herb, JD, LL.M (Moderator) is a lawyer and bioethicist with a special interest in clinical ethics, particularly in the provider/patient relationship and the ethical dilemmas in human subject research.  She is a Clinical Professor Emerita of Family Practice and OB/GYN, at SUNY Downstate Medical Center, as well as a Visiting Faculty Member at Sarah Lawrence College.  She is an Ethics Consultant to  NY Methodist Hospital, and previously served in this capacity at The Brooklyn Hospital Center.  Formerly, she was a TV news and cultural affairs producer, director and writer. 

She received her B.A. from Syracuse University, and her J.D., LL.M., New York University School of Law.


Registration Information
Cost: General Registration: $35.00, Ethics Network Members: $25.00, NYAM Fellows and Members: $25.00, Residents and Students : $15.00
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