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Date: March 24, 2014
Time: 5:15 PM - 7:30 PM
Reception 5:15PM - 6:00PM, Lecture 6:00PM - 7:30PM
Keynote: Paul D. Cleary, PhD; Respondents: Arthur Aaron Levin, MPH, Kimberly K. Glassman, D.Phil., Ph.D
Location: The New York Academy of Medicine, 1216 Fifth Avenue at 103rd Street, New York, NY 10029
Innovation and reform are sweeping the health care sector. Becoming patient-centered is among the most profoundly important and the least understood of these imperatives. Yet many agree on one cornerstone--that patient-centeredness begins with the patient’s experience of health care. Increasingly it will determine how hospitals, health centers and physicians are rated, paid and used. How do you measure patient experience? How good are our measures? What are the most important factors affecting a patient’s experience? And how do you start to improve it?
The topic of patient-centeredness will be addressed by one of the nation’s foremost experts, Dr. Paul Cleary, one of the original developers of CAHPS (the Consumer Assessment of Health Providers and Systems) with responses by Art Levin, a leading consumer advocate for measurement and transparency and from Kimberly Glassman, who has long been tagged with responsibility for improving patient experience in major hospital and non-hospital settings.
About the Speaker(s)
Paul D. Cleary, PhD, Dean, Yale School of Public Health and Anna M. R. Lauder Professor of Public Health (Health Policy) and Professor of Sociology; Director, Center for Interdisciplinary Research on AIDS (CIRA)
2010 Picker Award for Excellence in the Advancement of Patient-Centered Care by the Picker Institute
Arthur Aaron Levin, MPH, Director, Center for Medical Consumers
Kimberly K. Glassman, D.Phil., Ph.D, Senior Vice President, Patient Care Services & Chief Nursing Officer for NYU Langone Medical Center
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