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Patient Centered Care Starts with Better Health Care Experiences

Date: March 24, 2014
Time: 5:15 PM - 7:30 PM

Reception 5:15PM - 6:00PM, Lecture 6:00PM - 7:30PM


Keynote: Paul D. Cleary, PhD; Respondents: Paige Amidon, M.B.A., M.P.H, Kimberly Glassman, PhD, RN, NEA-BC

Location: The New York Academy of Medicine, 1216 Fifth Avenue at 103rd Street, New York, NY 10029

Innovation and reform are sweeping the health care sector.  Becoming patient-centered is among the most profoundly important and the least understood of these imperatives.  Yet many agree on one cornerstone--that patient-centeredness begins with the patient’s experience of health care.  Increasingly it will determine how hospitals, health centers and physicians are rated, paid and used.  How do you measure patient experience?  How good are our measures?  What are the most important factors affecting a patient’s experience?  And how do you start to improve it? 
The topic of patient-centeredness will be addressed by one of the nation’s foremost experts, Dr. Paul Cleary, one of the original developers of CAHPS (the Consumer Assessment of Health Providers and Systems) with responses by Paige Amidon, who has held various executive positions at Consumer Reports to provide high quality evidence-based information to consumers and from Kimberly Glassman, who has long been tagged with responsibility for improving patient experience in major hospital and non-hospital settings.

About the Speaker(s)

Paul D. Cleary, PhD, Dean, Yale School of Public Health and Anna M. R. Lauder Professor of Public Health (Health Policy) and Professor of Sociology; Director, Center for Interdisciplinary Research on AIDS (CIRA)
2010 Picker Award for Excellence in the Advancement of Patient-Centered Care by the Picker Institute

Paige Amidon, M.B.A., M.P.H, formerly Vice President, Health Programs, Consumer Reports
Kimberly Glassman, PhD, RN, NEA-BC, Senior Vice President, Patient Care Services & Chief Nursing Officer for NYU Langone Medical Center 


Registration Information
Cost: Free for NYAM Fellows and Members; $20.00 for Non-members
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